Shipping and Delivery Policies

1. Free Shipping? You Bet!: We wouldn’t dream of charging you for shipping—it’s on us!
2. Our Trusty Sidekick: We’ve teamed up with CJPacket, our reliable delivery partner, to bring your order safely to your door.
3. Track That Treasure: Once your order ships, we’ll send you a confirmation email with tracking details so you can stalk… we mean, track your package!
4. Customs & Duties: Your local customs authorities might want to say hello to your package, and there could be some extra charges. Unfortunately, you’re on the hook for those.
5. UAE Deliveries: Expect your package to land in the UAE within 10 to 25 days—maybe sooner if the shipping gods smile upon us.
6. A Little Patience, Please: Give us 2 to 3 days to process and ship your order—we promise it’s worth the wait!

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7. Free Shipping: Enjoy free shipping and delivery on all orders from our store.
8. Reliable Partner: We partner with CJPacket to ensure your order arrives safely.
9. Tracking Information: Once your order is dispatched, you’ll receive a confirmation email with tracking details.
10. Customs & Duties: International orders may be subject to duties and taxes, as determined by your local customs authorities. Please note that you are responsible for any applicable fees within your country.
11. Delivery to the UAE: Shipments to the UAE typically take 10 to 25 days, though they may arrive sooner.
12. Processing Time: Please allow 2 to 3 days for us to process and ship your order.

Refund, Resend and Returns Policy

Please review the following policies carefully.

ALL DISPUTES SHALL BE OPENED ON NileVibe. OTHERWISE, Nile WILL BLOCK YOUR ACCOUNT PERMANENTLY.

NileVibe offers a quicker dispute solution and will appreciate it a lot if you provide:

a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.

b. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.).

c. The products need to be returned to NileVibe if our Dispute Team asks for a return in Disputes.

Except for the important interpretation, NileVibe will make a refund, resend, or accept the return for any of the following cases:

1. Orders Delayed.

Orders are lacking tracking information, in transit, pending, expired 60 days after orders departed from NileVibe warehouse. Following countries and shipping methods may be different:

a. For orders shipped to the USA, it will be counted 45 days after orders departed from NileVibe warehouse.

b. For Brazil, it is after 110 days counting from the date that order departed from NileVibe warehouse due to the strict customs clearance at Brazil.

c. For CJPacket Liquid Line to all counties, NileVibe will deal with your dispute for delayed orders after 100 days counting from the date that order departed from the warehouse.

d. For some special shipping methods, NileVibe cannot deal with your disputes. (See the following important interpretation)

Notes:

Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery.

Sometimes, local tracking numbers may show a sign for delivery, but the end customer claims that the package has not been received. In such cases, NileVibe will spare no effort to verify the real situation, which could be a long process (1-2 months), but there is no guarantee that of a positive result.

2. Orders not Received.

NileVibe will not deal with the refund or resend if the tracking information shows the order is delivered.

a. If You do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.

b. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:

a) Incorrect/insufficient address.

b) No such number.

c) Unknown recipient.

d) Refused.

e) Do not pick up in time.

f) No safe delivery location.

g) Uncleared customs.

h) Others.

Notes:

a. The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, You need to pick up the package. Otherwise, the product will be returned to the sender, our logistics company. During the return, NileVibe takes no responsibility if products have been lost.

3. Products Damaged.

NileVibe offers a full refund or a replacement if packages arrived are badly damaged.

NileVibe offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).

Notes:

a. For fragile products, a refund is highly recommended.

b. For damaged packing boxes, NileVibe cannot offer any refunds or other after-sale services due to the long-distant international delivery.

c. For ordinary, electronic products, You shall complain or open a dispute to you within 30 days after packages are delivered.

d. For service products, NileVibe refunds you the cost of the product. (See the following important interpretation > Service products)

4. Incorrect or Missing Products.

NileVibe has a strict quality control process before products are dispatched. NileVibe will deal with incorrect or missing products as follows:

a. For incorrect products, NileVibe offers a full refund or replacement.

b. For products with wrong color, size which doesn’t affect product function, etc., NileVibe offers a refund or resend if you provide a screenshot of your complaint including name, content and date.

c. For parts missing which doesn’t affect product function, NileVibe may refund partially or resend the missing part; for parts missing which affect product function, NileVibe will resend the product only.

d. For accessories, NileVibe will resend the accessories.

Notes:

For size problem, NileVibe will appreciate it a lot if you can measure the product according to the correct measurement method and provide us the photo of measurement. Then, our dispute team will deal with your disputes quickly.

5. Orders Cancellation.

For orders cancellation, NileVibe offers a full refund before products are processed by warehouses.

a. After payment, POD orders cannot be canceled as it is customized.

b. After payment, preorder inventory orders cannot be canceled as it is special products and only available for you.

c. After payment, video and photo orders cannot be canceled as NileVibe has planned and prepared for you after payment.

Important Interpretation

1. Deadline of Opening Dispute.

You cannot open a dispute if the order status is closed. Your dispute cannot be resolved when tracking information from a third party is untraceable.

2. Force Majeure.

NileVibe takes no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, NileVibe will notify you by Email.

3. Shipping Method Limits.

Some shipping methods are not trackable when orders arrived at some Countries, States, or Cities. NileVibe lists those shipping methods in advance and will not accept any disputes when you choose those shipping methods to some countries, including:

PostNL、Electric PostNL、CJPacket Eub、CJPacket Postal Route、CJPacket Postal、CJPacket Railway Economy.

Notes:

When choosing certain shipping methods, the remote addresses will be charged additional cost.

4. Destination Limits.

Due to limited international transportation, NileVibe will not accept any disputes when your orders are shipped to the following countries:

Brunei, Cambodia, Laos, Vietnam, Andorra, Guernsey, Gibraltar, Greenland, Canary Islands, Iceland, Jersey, Liechtenstein, Monaco, San Marino, Vatican, Bahrain, Kuwait, Afghanistan, Antigua, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados Bangladesh, Burkina Faso, Burundi, Benin, Bermuda, Bolivia, Bahamas, Bhutan, Botswana, Belize, Democratic Republic of the Congo, Central African Republic, Congo, Cote d’Ivoire, Cook Islands, Cameroon, Costa Rica, Cape Verde, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Ethiopia Fiji Islands, Falkland Islands, Micronesia, Faroe Islands, Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea Bissau, Guyana, Honduras, Haiti, Iraq, Jamaica, Jordan, Kenya, Kyrgyzstan, Kiribati, Comoros, Saint Kitts, Cayman Islands, Kazakhstan, Lebanon, Saint Lucia, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Moldova, Montenegro, Madagascar, Marshall Islands, Republic of North Macedonia, Mali, Myanmar, Mongolia, Saipan, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mozambique, Namibia New Caledonia, Niger, Nigeria, Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, Tahiti, Papua New Guinea, Pakistan, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Rwanda, Solomon Islands, Seychelles, St. Helena, Sierra Leone, Senegal, Somalia, Suriname, El Salvador, Eswatini, Turks and Caicos Islands, Chad, Togo, Tajikistan, Timor Leste, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent Island, British Virgin Islands, United States Virgin Islands, Vanuatu Samoa, Bernel, Curacao, Saint Eustacius, Saint Martin, Nevis, Somaliland, Saint Bafulimi, Yemen, Mayotte Island, Zambia, and Zimbabwe.

5. Return.

Products can be returned to China warehouses only. But we do not suggest returning products to our warehouses, because the international shipping cost is high and it takes at least 3 months to arrive at China Warehouse. Most of them will be lost during the return. Also, most of the returned products will be damaged on the way.

a. If you indeed want to return the products, please follow these steps: How to return products to warehouse.

b. Please return products within 30 days after receiving products.

6. Service Products.

Service products apply to the following interpretation.

a. Any disputes arising from products damaged or shipping delayed, NileVibe may not refund the product cost.

b. Any disputes arising from bad quality, NileVibe may not accept as the supplier is not NileVibe.

c. For service products without CJ’s quality checking inspection, NileVibe may not accept the disputes.

7. Unacceptable Disputes.

NileVibe shall not accept any unreasonable disputes, including but not limited to:

a. The buyer does not like it.

b. The product description is not real.

c. Products smell unusual.

d. The buyer ordered the wrong items or SKU.

e. The shipping address was provided incorrectly.

f. Product difference was negotiated in advance.

g. Tracking information deleted by logistics companies or local post offices.

h. In some cases, packages returned/discarded/detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries.

NileVibe always try to offer the best service. If you have any other questions, please feel free to contact us .

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Privacy Policy

Welcome to NileVibe!

Thank you for trusting and choosing NileVibe (hereinafter “we” or “us”) services. This Privacy Policy is developed under relevant law and regulations in UK. We strongly recommend that you (hereinafter “User”) should carefully read all the clauses of this Policy, especially the ones regarding your critical interest, disclaimers, applicable laws, and dispute resolutions. By using NileVibe services, you agree to comply with the following terms and conditions in this Privacy Policy.

We respect and protect the privacy rights of all internet users. We will use and disclose your personal information according to this Privacy Policy to provide more accurate and personalized services. Meanwhile, we will handle such information in a meticulous and responsible manner. Unless otherwise specified in the Privacy Policy, we will not disclose such information to the public or any third party without your consent. You agree and acknowledge that we reserve the right to modify this Privacy Policy from time to time at our sole discretion. You accept that this Privacy Policy is an integral part of the user agreement. You’re deemed to comply with this Privacy Policy when you agree to our User Agreement.

I. Definitions

The terms listed below represent the same meanings and interpretations when they appear on NileVibe‘s website.

Account: refers to the account legally registered by NileVibe user through NileVibe.

UK: refers to the abbreviation of the People’s Republic of UK, including Hong Kong, Macao and Taiwan.

Cookies: Small text files that are placed in your PC, mobile device, or any other device, containing a detailed history of your browsing on the website and other information.

Device: mobile phone, PC, or other devices accessing NileVibe.com.

User Information: the information needed to register on NileVibe, browse NileVibe’s website or use NileVibe Services, and the data generated during such processes.

Usage Data: the data automatically collected when browsing the website or generated while using the service.

Service Provider: a third-party company or individual providing services on behalf of NileVibe Company.

Third Party Service Provider: any natural person, legal person, or unincorporated organization other than NileVibe Company that provides services or software, or sells goods.

Partner: Carriers (such as DHL), third-party payment processors (PayPal, Stripe, and Payoneer), Shopify, WooCommerce, Shipstation, Shopmaster, Lazada, Shopee.

Essential Information: certain information is required for our service. If you choose to not provide it, our service provided to you will be affected.

Non-essential Information: information you give us. You can choose not to provide such information as our service provided to you will not be affected.

II. Legal Statement

You confirm that your personal information provided to NileVibe or collected by NileVibe with your authorization must be authentic, correct, complete, legal and effective, and should be updated in time for any alteration of such information. You acknowledge that NileVibe has the right to verify the authenticity of your personal information via a credit institution or a linked bank account. You should be responsible for relevant liabilities and consequences for providing illegal, inauthentic, incorrect, or incomplete personal information and you agree that NileVibe has the right to stop providing service for you in such cases.

Unless otherwise specified, all products, technologies, programs, software, and data of NileVibe, relevant domains, symbols, names, and other information involving relevant intellectual rights of NileVibe are the properties of NileVibe and its associates. Unless authorized by NileVibe, anyone has no rights to surveil, copy, broadcast, display, or download such properties via robot or spider program for unauthorized use of his own or any other individual or party.

You shall be liable for all contents uploaded by yourself, including but not limited to reviews, used items, texts, pictures, videos, etc. Such content is delivered by NileVibe for sharing purposes, which doesn’t mean that NileVibe agrees with it or has verified the authenticity of it.

III. What Information Does NileVibe Collect?

1. 

Certain information is required for our service. If you choose to accept our service, we should be provided with or authorized to collect 9 types of Essential Information including:

(1) 

Identification information, such as your name, address, and phone numbers.

(2) 

Payment information.

(3) 

Your location information.

(4) 

Name, addresses, and phone numbers listed in your Addresses.

(5) 

Comments and emails to us.

(6) 

Personal description and photograph in your profile.

(7) 

Information and documents regarding identity, including Social Security and driver’s license numbers.

(8) 

Corporate and financial information.

(9) 

Device log files and configurations, including Wi-Fi credentials.

2. 

Non-essential Information, including the information you give us, information that you choose not to provide, automatic information, and information from other sources. Such information is not mandatory but can help us to improve our services and develop products. You can choose not to provide such information as our service provided to you will not be affected.

Information You Give Us: we receive and store any information you provide in relation to NileVibe Services, which includes information required during registration (excluding disclosed information of the corporate name and relevant business registration required by applicable law):

(1) 

Identification information such as your name, address, and phone number.

(2) 

Payment information.

(3) 

Your location information.

(4) 

Name, addresses, and phone numbers listed in your Addresses.

Information that you can choose not to provide:

(1) 

Comments and emails to us.

(2) 

Personal description and photograph in your profile.

(3) 

Information and documents regarding identity, including Social Security and driver’s license numbers.

(4) 

Corporate and financial information.

(5) 

Device log files and configurations, including Wi-Fi credentials.

You can choose not to provide such information but then you might not take advantage of NileVibe Services.

Automatic Information: We automatically collect and store certain types of information about your use of NileVibe Services, including information about your interaction with content and services available through NileVibe Services. We automatically collect information from your browser when you use our service or access our website, including but not limited to: your IP address, browser type, language preference, date and time of visits, device type, operating system, webpage requests, email address and password, location of your device, and content interaction information such as content downloads and network details including information about your internet service provider, device metrics (when a device is in use, application usage, connectivity data, and any errors or event failures), NileVibe Services metrics (e.g., the occurrences of technical errors, your settings preferences, and backup information), location of your device running an application, version and time zone settings, and purchase and content use history.

Information from Other Sources: Your personal information we legally collect from business associates. We may receive information:

(1) 

Updated delivery and address information from our carriers or other third parties, which we use to correct our records and to improve the delivery of your next order.

(2) 

Account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services.

(3) 

Search results and links about your interactions with products and services offered by our subsidiaries, including paid listings.

IV. For What Purposes Does NileVibe Use Your Personal Information?

1. Essential Information provided to us will be used for:

(1) 

Products and other services. We use such information to process orders, deliver products, offer services, proceed with payments, and communicate with you about orders, products, services, and promotional offers.

(2) 

Voice, image, and camera services. When you use our voice, image, and camera services, we use your voice input, images, videos, and other personal information to respond to your requests, and provide the requested service to you.

(3) 

Legal obligations. In certain cases, we collect and use such information to comply with laws. We collect user information regarding the place of business and bank account for identification and other purposes.

(4) 

Communication. We use such information to communicate with you about NileVibe Services via different channels (e.g., by phone, email, chat).

2. Non-essential information will be used for:

(1) 

Products and Services. We use such information to develop, improve our services, including troubleshooting, analyzing performance, fixing errors, and improving the usability and effectiveness of NileVibe Services.

(2) 

Recommendations and Personalization. We use such information to recommend features, products, and services that might be of interest to you, identifying your preferences and personalizing your experience with NileVibe Services.

(3) 

Fraud Prevention and Credit Risks Evaluation. We use personal information to protect users, NileVibe, and others. We may also use such information to evaluate credit risks with scoring.

V. How Does NileVibe Handle, Share, Transfer, and Disclose Your Personal Information?

User information is a significant part of our business, and we will not sell or leak the user information to others, which excludes:

(1) Information sharing.

We will share information with NileVibe’s service provider or a specific partner involved in NileVibe’s operation that will guarantee the confidentiality of user information. We may also publish user information with the legal requirements to enforce our User Agreement and protect the rights and property of NileVibe, our users, or others. We may provide non-personal user information to other third parties for marketing, advertising, or other purposes.
In the case of Facebook Users, NileVibe may use your Facebook ID, name, email, first name, last name to register or log into our web. You may also delete these information via https://www.facebook.com/settings?tab=applications&ref=settings

(2) User Information transferring.

a) 

We will transfer user information to others with your explicit consent. or

b) 

We will transfer user information when user information, as a business asset, is involved in case of a merger, acquisition, or bankruptcy, and the new corporate or organization that possess such information will remain subject to this Privacy Policy. Otherwise, your consent will be required.

(3) Disclosure of User Information.

We will publish user information with your explicit consent or under applicable laws, legal processes, legal departments, and enforceable government requests.

(4) Protection of NileVibe and Other Parties.

We publish user information when appropriate to comply with the law, enforce our User Agreement, or protect the rights, property NileVibe, our users, or others. We may exchange information with other companies and organizations to prevent fraud and to reduce credit risk.

Other than as set out above, you will receive notice when user information might be shared with third parties, and you can choose not to share the information.

VI. Cookies

We use cookies, pixels, and other technologies (collectively, “cookies”) to recognize your browser or device, and learn more about your interests with essential features and services for additional purposes, including:

1. 

Recognizing you when you sign in to use our services.

We provide you with product recommendations, personalized content, and other customized features and services.

2. 

Keeping track of your specified preferences.

We respect your preferences, such as whether or not you would like to see interest-based ads. You may set your preferences through Your Account. Then, NileVibe will keep track of items stored in your cart, conducting research and diagnostics to improve NileVibe’s content, products, and services. We will deliver content (for example, ads) relevant to your interests on NileVibe website and third-party sites. This allows us to measure and analyze the performance of our services.

NileVibe allows user to take advantage of some of our essential features based on Cookies. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Cart, proceed with payment, or use any NileVibe products and services that require you to sign in. Approved third parties may also set cookies when you interact with NileVibe services, which includes search engines, providers of measurement and analytics services, social media networks, and advertising companies. Third parties use cookies in the process of delivering content, including ads relevant to your interests, to measure the effectiveness of their ads, and to perform services on behalf of NileVibe.

You can manage browser cookies through your browser settings. The ‘Help’ feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to block cookies, and when cookies will expire. If you block all cookies on your browser, neither we nor third parties will transfer cookies to your browser. However, you may have to manually adjust some preferences every time you visit a site and some features and services may not work properly. NileVibe will not use Cookies for any other purposes than stated in this Privacy Policy.

VII. How Does NileVibe Protect User Information?

We design our systems with your security and privacy in mind. We work to protect the security of your personal information during transmission by using encryption protocols and software. User information is a significant part of our business, and we will not sell or leak the user information to others.

We take all possible measures to make sure that irrelevant personal information will not be collected. We will only keep your personal data for as long as required for the purposes set out in this Privacy Policy unless an extended storage period is necessary or as required to comply with any legal obligations to which we are subject.

We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data. We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. Our devices offer security features to protect them against unauthorized access and loss of data. You can control these features and configure them based on your needs.

You are responsible to protect against unauthorized access to your password and to your computers, devices, and applications. Be sure to sign off when finished using a shared computer. Please keep your username and password appropriately. NileVibe will encrypt your password and take other security measures to ensure that your information will not be lost, misused, or altered.

Despite the above security measures, please acknowledge that “perfect and impenetrable security measure” does not exist on the information network. When making transactions on NileVibe, you will inevitably disclose your personal information, such as your contacts or postal addresses to the counterparty or potential counterparty. Please properly protect your personal information, and do not provide it to others unless you have to. If you find that your personal information has been leaked, especially the username and password, please contact us immediately so that we can take appropriate measures.

We take all possible measures to make sure that irrelevant personal information will not be collected. However, please be aware that despite our best efforts, no security measures are perfect or impenetrable in information technology. We are accountable for any unauthorized access, disclosure, alteration, or damage of data that harms your legitimate interest due to the inappropriate maintenance of our facility or equipment. NileVibe will take all necessary measures in an endeavor to prevent or reduce the risk if your information is leaked due to force majeure, but will not be liable for your loss in such cases.

For any breach of security regarding your personal data, we will promptly notify you of the general status and possible impacts, measures taken or will be taken by us, advice on preventing or reducing the risk, remedy measures, etc. We will notify you of the security breach via email, mail, phone, push notification, etc., and will make an announcement in a reasonable and effective way when unable to notify every user.

We will also report the arrangement of the security breach to the regulatory authority as required at the same time.

VIII. Are children allowed to use NileVibe Service?

Our website and service are targeting adults only (referring to citizens aged 18 or over shall be considered adults, or citizens aged 16 or over but not yet 18 whose income from labor constitutes their principal means of support, as different countries or regions have different definitions of adulthood). Children should not create accounts without the consent of their parents or guardians. NileVibe does not sell products for purchase by children. We sell children’s products for purchase by adults. We only collect personal information from children with the consent of the child’s parent or guardian. Such information will only be used or disclosed under applicable laws, with the explicit consent of the child’s parent or guardian, or for protection purposes of the children.

Relevant data will be deleted once we discover that we have collected personal information of children without the consent of the child’s parents, or guardian.

IX. Modification

If you choose to use NileVibe Service, any dispute regarding your use or privacy will be subject to this Privacy Policy. If you have any questions regarding NileVibe’s Privacy Policy, please contact us with a specific description. We will endeavor to respond. Our business changes constantly, and our Privacy Policy will also change. You are responsible to check our websites frequently to see recent changes. Unless otherwise stated, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make and will never materially change our policies and practices to make them less protective of user information collected in the past without your consent.

X. How to Get in Touch with Us?

If you have any questions, opinions, or suggestions, please contact us via management@NileVibe.com.

We will respond within a reasonable period.

If you are not satisfied with our response, especially when your legitimate interest is harmed due to our handling of your personal information, you can contact our customer support for a settlement through amicable negotiation, and you reserve the right to file a lawsuit in a court which has jurisdiction over NileVibe’s place of business in UK.

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Privacy policy

[NOTE TO MERCHANT: This is a template Privacy Policy designed to cover your collection, use, and disclosure of personal information about visitors and customers of your Shopify-powered Site. Please review and customize the content so that it is tailored to your store and business practices regarding how you collect, use, and disclose personal data. For example, you may need to update the template content if: you are based in certain jurisdictions (particularly to reflect certain disclosures that are required under GDPR), you collect information from other sources like third parties or offline; you disclose information to additional service providers or business partners; or you add third-party cookies or other analytics tools. Please also remember to delete all “Note to Merchant” drafting notes prior to publishing.]

This template is not legal advice, and you are solely responsible for ensuring that you meet your obligations under applicable laws. As privacy laws are constantly evolving, you should regularly review your privacy notice to ensure that it is compliant with updated laws and regulation and that it accurately reflects current data handling practices. We recommend that you consult a lawyer as needed.

Last updated: 18/07/2024

This Privacy Policy describes how My Store (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from 5d0d47-9f.myshopify.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic contact details including your name, address, phone number, email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
• Account information including your username, password, security questions.
• Shopping information including the items you view, put in your cart or add to your wishlist.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
• Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
• Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners, including Shopify, to provide services and advertise to you. [NOTE TO MERCHANT: INSERT THE FOLLOWING SENTENCE IF USING SHOPIFY’S AD SERVICES, SUCH AS SHOPIFY AUDIENCES] [For example, we use Shopify to support personalized advertising with third-party services]. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in “How we Collect and Use your Personal Information” and “How we Disclose Personal Information”:

Category	Categories of Recipients
Identifiers such as basic contact details and certain order and account informationCommercial information such as order information, shopping information and customer support informationInternet or other similar network activity, such as Usage Data	Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)Business and marketing partnersAffiliates

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

[NOTE TO MERCHANT- INSERT THE FOLLOWING PARAGRAPH AND CHART IF USING SHOPIFY’S AD SERVICES SUCH AS SHOPIFY AUDIENCES OR ENGAGING IN ANY OTHER ACTIVITY THAT MAY BE CONSIDERED “SELLING” OR “SHARING” PERSONAL INFORMATION OR PROCESSING PERSONAL INFORMATION FOR “TARGETED ADVERTISING”]

We have “sold” and “shared” (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.

Category of Personal Information	Categories of Recipients
Identifiers such as basic contact details and certain order and account information	Business and marketing partners
Commercial information such as records of products or services purchased and shopping information	Business and marketing partners
Internet or other similar network activity, such as Usage Data	Business and marketing partners

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

[NOTE TO MERCHANT: PLEASE CONSULT WITH LEGAL COUNSEL IF YOUR SITE IS CHILD FOCUSSED OR DIRECTED, AS MORE SPECIFIC DISCLOSURES MAY BE REQUIRED.]

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

[NOTE TO MERCHANT: IF USING SHOPIFY’S AD SERVICES SUCH AS SHOPIFY AUDIENCES OR ENGAGING IN ANY OTHER ACTIVITY THAT MAY BE CONSIDERED “SELLING” OR “SHARING” PERSONAL INFORMATION OR PROCESSING PERSONAL INFORMATION FOR “TARGETED ADVERTISING”, INSERT THE PARAGRAPH BELOW AND ENSURE YOU PROVIDE CUSTOMERS THE ABILITY TO “OPT OUT” OF THIS ACTIVITY ON YOUR SITE BY USING SHOPIFY’S PRIVACY AND COMPLIANCE APP OR OTHERWISE.]

• Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to “sell” or “share” your personal information or to opt out of the processing of your personal information for purposes considered to be “targeted advertising”, as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the “sale” or “sharing” of information for the device and browser that you use to visit the Site.

[NOTE TO MERCHANT: IF YOU COLLECT INFORMATION THAT MAY BE DEEMED TO BE SENSITIVE PERSONAL INFORMATION UNDER APPLICABLE PRIVACY LAWS THERE MAY BE ADDITIONAL CONSENTS/DISCLOSURES REQUIRED. INSERT THE PARAGRAPH BELOW IF YOU COLLECT SENSITIVE PERSONAL INFORMATION AND CONSULT WITH EXTERNAL LEGAL COUNSEL TO CONFIRM YOUR RESPONSIBILITIES.]

• Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
• Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

[NOTE TO MERCHANT: INSERT THE FOLLOWING SENTENCE IF USING SHOPIFY’S AD SERVICES SUCH AS SHOPIFY AUDIENCES]

We use Shopify’s ad services such as Shopify Audiences to help personalize the advertising you see on third party websites. To restrict Shopify merchants that use these ad services from using your personal information for such services, visit https://privacy.shopify.com/en.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call [TOLL FREE TELEPHONE NUMBER IF YOU HAVE A PHYSICAL RETAIL LOCATION] or email us at support@kidrieties.com or contact us at United Kingdom.

[NOTE TO MERCHANT: INSERT THE FOLLOWING IF YOUR SITE IS GOVERNED BY GDPR] For the purpose of applicable data protection laws, we are the data controller of your personal information. Our representative in the [EEA] [and] [the UK] is [INSERT REPRESENTATIVE DETAILS].

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Refund Policy

All products come with a 30-day warranty.

If you received the wrong item, please get in touch with us via email.

We will arrange to deliver the correct items or return your payment if you do not want a replacement.

For defective or faulty products, please take photos or videos and email us, we will replace your purchase after confirmation free of charge.

PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.

REFUNDS

Our replacement policy lasts 30 days from the date your item was received.

If 30 days have passed, you may still be able to get a replacement for a discounted fee.

If you have Buyer’s remorse or have decided that you do not want the product due to shipping times/improper use we will be UNABLE to accept any returns or refunds. If you haven’t received a refund yet, it may not have appeared on your credit card statement due to the billing cycle. All refunds are processed within 72 hours of receiving returned merchandise depending on your bank, there is often a processing time before a refund is posted.

If you still have not received your refund in 2 weeks, please contact us at our support email.

NOTE: Do NOT call your credit card company for a charge-back as this will result in delays and additional paperwork on your behalf.

We honor all requests for damaged goods, incorrect items, or if you simply do not like the way the product works or like its quality.

Can I cancel my order after it has been placed?

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. We source the highest quality products that may be shipped from various suppliers in different countries. So it becomes logistically impossible to manage.

If your order has yet to ship and we are able to stop it, we will be able to cancel your order.

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Security Policy

Mumzworld (from here on referred to as ‘we’, ‘our’, ‘us’) is committed to maintaining the utmost security for your account details, personal information and payments.  We are always here to answer any questions you might have about security. Just contact us by clicking here if you have any questions or concerns that haven’t been answered by this document.

Log in Details

Whenever you log in or make a payment on Mumzworld, we employ Secure Socket Layers (SSLs), which encrypt data so it cannot be easily accessed by third parties who might have unauthorized access to your computer. We never store any financial details. 

Privacy

All the personal information we hold about you is stored on secure servers. For more details, see our Privacy Policy.

Payment Security

Whilst your payment is being authorized, look out for https// in the address line of the page you are directed to. This indicates that your data is being transferred using Secure Socket Layer (SSL) protection. We use industry standard data encryption to make sure no unauthorized parties can access your payment details. We have also introduced secure code services for customers using Visa and Mastercard to shop on Mumzworld.

Phishing and Internet Fraud

Phishing refers to the practice of fraudulently contacting people and asking them to provide confidential information, such as bank details, home address and date of birth. From time to time, we will contact our customers asking them to confirm personal details relevant to their order, such as shipping address or telephone number. If you are in any doubt about whether an email you have recieved is in fact from Mumzworld, please contact our Customer Service Team by clicking here before replying, so we can confirm that the email was in fact sent by us. 

Cookies

Cookies are small text files which your computer stores when you visit certain web pages. We use cookies to help personalize your experience on mumzworld and to track trends in traffic. Cookies do not collect personally identifiable information about you. You must enable cookies on your computer to purchase any of our products. To find out more about how and why we use Cookies, see our Privacy Policy.

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Privacy Policy

Mumzworld.com (from here on referred to as ‘we’, ‘our’, ‘us’) is committed to protecting the privacy of every one of our customers. We are always here to answer your questions about the privacy of the personal information you register with us and we obtain by other means and how we use and share it. Just call our Customer Service Helpline if you have any questions or concerns that haven’t been answered by this document.

How we use your information

We only use your information to carry out your order and send you specially selected emails about deals that we think will interest you. We don’t sell your information to any third party organizations and only share it with our trusted partners who help make your experience on Mumzworld what it is. It is our responsibility to protect your personal information from unauthorized access by third parties. The details collected from you do not include your credit card details.

How we obtain your information

We collect a combination of personal and statistical information about everyone who uses our site- whether or not you are a registered user. We store all your information with utmost attention to privacy and security. We also comply with the Payment Card Industry Data Security Standards, which means we regularly assess the vulnerability of all our IP addresses to external interference and we use Secure Socket Layers (SSLs), which encrypt data when you log in or make a payment.

Personal Information we require

All our registered users are asked to provide us with the following personal details:

• Full Name
• Email address
• Contact Number
• Billing Address
• Shipping Address(es)
• Name/ Date of birth/ Gender of Child/ Children (if applicable)

Please note that any credit card details collected from you will not be stored, sold, leased, rented or shared to any third parties. This information is not even available to our staff, even if we wanted access to it. In addition, your credit card transaction is managed by trusted, certified and legally authorized partners that ensure your credit card information is always secure during every transaction. We also store all personal details provided to us by non-registered users and use it in the same way we use the information provided to us by registered users.

Other information we might collect

Mumzworld and our third party partners, for example advertisers and content providers, may also collect statistical information about you while you use our site. Statistical information that we gather may include where a user is and on the Internet (e.g. the URL that they last came from, the computer’s IP address and the domain types like .com and .ae that the user uses), browser type, which language content is being viewed in, the country and telephone area code where the computer is located, the pages of our website that were viewed during the visit, the advertisements that were clicked on and any search terms that were entered on our website. We do not use this information to identify you personally and we may collect it even if you are not a registered Mumzworld user.

We also record all telephone calls and save all email contact that our customers have with Mumzworld. This is for the purpose of quality control and the development of our services- but we may also collect additional personal data and information from your telephone calls and emails.

Cookies

Cookies are small text files that gather information about non- personally identifiable visitors to websites. IP and ULR addresses are gathered through the use of Cookies- as well as the date and time of a visit to our site. Cookies help customize your Internet experience, and are used on most commercial sites. They allow us to help bring you the offers, advertisements and features that are most relevant to you and allow you to save personal details on your browser, such as your password, which will be accessible next time you visit our site. You can adjust your browser to alert you when a website is trying to send you cookies and also to block all cookies whilst visiting our site. Blocking cookies will mean that you are only able to use Mumzworld for the purpose of browsing and research rather than purchasing products. Through the use of cookies, we can track previous websites that our visitors and other users of the IP address have been to as well as the search terms entered by users. Cookies are used purely for the purpose of statistical analysis of traffic flows for the improvement of our website, and are never stored in a form in which individual users can be identified. Therefore, they are not used to collect personal information about you. The statistical data collected as a result of Cookies is not transferred to our third party partners in a form that discloses any of your personal details in connection with them.  Please be aware that our providers of advertising and content on our site may also use cookies to collect data about traffic flows themselves. We make sure that all our partners follow stringent security and privacy procedures.

Google

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

Google services implemented on Mumzworld:

      • Remarketing with Google AdSense

      • Google Display Network Impression Reporting

      • Demographics and Interests Reporting

      • DoubleClick Platform Integration

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website. 

Why we collect this information

We collect this information so we can personalize your shopping experience and make sure you can easily find what you really want and need. We also use it to process your orders efficiently and accurately (i.e. we might have to call you to confirm an address), for statistical and survey purposes, to make sure you’re included when we consider making site changes and/or adding new product lines and ensure the web content advertisements appearing on your screen are specially tailored to your needs. We will only contact you by email about special offers and deals with your prior consent.

We use cookies to assess which advertisements you access and which areas of the site are viewed the most. By measuring traffic flow in this way, we can assess our most popular features as well as areas that need improvement. We do not store any information from cookies for longer than your session on our site lasts, although you can chose to store information by saving your trolley or password.

Who do we share your information with?

We share your personally identifiable information with the reputable third parties who help process your order, such as delivery and logistics teams and payment processing agencies. All of the third parties that work together with in processing your order have stringent confidentially and security measures and are committed to preventing the misuse of your personal information. We also reserve the right to share your personal details if we believe it is necessary to comply with the law, to protect the safety of Mumzworld or the safety of our users or to protect Mumzworld property rights.

We may share non-personally identifiable information, such as your URL or IP address with third party advertisers or third party advertising companies. This information CANNOT be traced to your personal details.

Your Product Reviews

You can chose to add product reviews and you may be asked to contribute them after purchasing an item, this is an optional rather than obligatory part of being a Mumzworld registered user. Your product reviews may be used in Mumzworld marketing and/or promotional material and or that of the manufacturer of the reviewed product and/or any of our partner companies who we work with to serve customers. You have the right to have your review removed at any time, in this event you should send our customer service team your request by clicking here. You have the option to can submit reviews anonymously.

Mumzworld Community

As with product reviews, your comments and contributions to the Mumzworld community may be used by Mumzworld in its marketing and/or promotional material as well as that of any of our featured brands, manufacturers or merchants. Your comments and contributions may also be used in the marketing/ promotional material of any of our partner companies with whom we work to serve customers. You have the option of contributing to the Mumzworld community anonymously.

Information Security

The security of your personal details is of utmost importance to us and we employ stringent security measures to make sure that your details cannot be accessed by third parties who we do not already have a trusted relationship and agreement with. We comply with the Payment Card Industry Data Security Standards, which means we regularly assess the vulnerability of all our IP addresses to external interference and we use Secure Socket Layers (SSLs), which encrypt data when you log in or make a payment.

Your information, your rights

You have the right to view all and any part of the personally identifiable information we keep about you if you inform us of your request in writing. Just contact us by clicking here and request us to provide you with all the personally identifiable information that we store about you. You also have the right to change all personally identifiable information that we keep on our records. See the following paragraph for more details.

Changing your personal information on Mumzworld

Once you change or revise your personal information on Mumzworld, we will only contact or refer to you by the newest information that you have provided. Because we make periodic back-ups of information, we may not be able to completely delete your former details, but we will not use them for any promotional and/or customer contact reasons.

To change or revise any of the personal information we hold about you, just contact us by clicking here.

Conditions of Use

By joining and/or using Mumzworld, you confirm that you do not consider the stated Privacy policies a breach of your rights. Please note that our Privacy Policy is periodically updated and that users are bound by the most recent update of the policy. It is therefore the customer/user’s responsibility to continue to check our Privacy Policy for updates. By registering for a Mumzworld account, you also confirm that you do not object to us contacting you via any of the contact details that you provided us with upon registration or after registration. Please

Opting Out

Mumzworld users are given the option of registering for our newsletter and other news about special offers and deals. If, at any time, you prefer not to receive email marketing information from us please follow the unsubscribe link at the bottom of each email OR contact us by clicking here and instruct us to remove your email address from our database. For us to be able to do so, please include your email address in the body of your email and write “Unsubscribe” in the subject line.” We will process your request as soon as we can. In this way you are modifying your Mumzworld account settings, rather than cancelling your membership.

If you wish to cancel your Mumzworld account, please send our Customer Services department an email – with the words ‘Cancel Account’ in the title. Your account will be cancelled and we will delete all personal details that we have stored about you within 28 days. However, we are not responsible for contacting and/ or deleting the personal details about you that we have shared with our trusted partners.

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

Contact Information

Please reach out to us by clicking here, or call us on +97144339455. We will aim to respond to all emails within 48 hours or sooner. Thank you for your patience and understanding.

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Terms of Sale

Please read these Terms and Conditions carefully as you must acknowledge that you accept the terms of sale before making any purchases via Mumzworld. Mumzworld (from here on referred to as ‘we’, ‘us’ and ‘our’) is committed to providing our customers with clear information regarding their sale.

By confirming that you wish to purchase any item on Mumzworld, you are confirming that you agree with our full user Terms & Conditions. These are accessible on our site and should be read through in their entirety before you make a purchase on Mumzworld.

We cannot guarantee that every item displayed on Mumzworld is in fact available at the stated price. We will make every effort to contact our customers if they have agreed to purchase a product and it is not available at the stated price. We will NOT charge you if you do not acknowledge that you agree to continue with the purchase at the revised price if it exceeds the price displayed when you agreed to the sale.

We cannot guarantee that every item displayed on Mumzworld is in stock and available for delivery. We will contact customers who have ordered products that are out of stock and customers will NOT be charged for these items.

We make every effort to provide clear and accurate product details. Where the product is available in various colors or patterns, we cannot guarantee that your preferred color will be delivered unless the product color is stated in the product title. We are not liable for the accuracy or completeness of our product descriptions or the photographs of products and/or our featured product reviews. If you realize that the product does not match the stated description, photograph or reviews once receiving it, your sole remedy is to return it within 7 working days of receiving it, in an unused condition.

Customers agree to the terms of sale, subject to the stated price for all selected items, and complete their order for their selected items by pressing the ‘confirm’ button at the end of the checkout process.

We will send all customers an acknowledgement email detailing the products that they have ordered. This is not an acceptance of the sale on the behalf of Mumzworld.

We will send all customers a dispatch confirmation email once their products have been shipped. This confirms that we have accepted to sell the selected items to you at the price specified at checkout unless we have subsequently notified you otherwise.

All sales and transactions conducted on Mumzworld will be accompanied by an electronic tax invoice (“E-invoice”). These E-invoices are digitally generated and stored in your account. Upon the completion of your purchase, you will be able to view and download your E-invoice from your account at any time. We will provide a printed copy of the E-invoice if requested by the Customer.

We will notify you if we do not accept sale before we dispatch your items. Customers must notify us if they wish to cancel their order before items are dispatched. We reserve the right to refuse a sale at our sole discretion, however, non acceptance of the sale on behalf of Mumzworld will usually take place for one or more of the following reasons:

• The product(s) you ordered are out of stock. We will inform you of this by email. You will not be charged for any products that are out of stock. We will inform you once they come back into stock but you must place a new order if you wish to order the item(s) again.
• We were unable to authorize your payment. We will inform you of this by email. Your order will be canceled and you must place your order again if you wish to purchase the item(s) by another method.
• We identify that the product you ordered was priced incorrectly or the description contained incorrect details. We will email you to inform this with the revised details and ask you whether you wish to proceed with the order.
• You have breached the user Terms & Conditions. We will inform you of this and your order will be cancelled and you will not be charged for it.

We are not liable for any delays to our stated delivery times and we cannot guarantee how long it will take to process your payment.

Please check the list of countries that we deliver to in our Delivery Policy before placing an order. We may change the terms of our delivery policy at any time so please re-read every time you place an order. If you need further assistance, contact us by clicking here.

We cannot guarantee an assigned delivery time for your items. If you are not at home when we deliver your order, we will try again at a different time of day. If we still cannot reach you at home, you may have to contact your local postal depot.

We accept no liability for items once they have been dispatched and are in the possession of our shipment partners. Once orders have been dispatched we consider the sale to have been completed and the risk of loss is passed onto you.

We accept no responsibility if your card details or Mumzworld user name and password are used by another person because you have knowingly or unknowingly shared them outside the Mumzworld site. You are responsible for all activities that occur under your user name and password.

Customers have a right to return products they have not used within 7 working days of receiving them, providing items have incurred no wear or damage since being delivered to the customer and products are returned in their original packaging. If we are satisfied with the condition of returned items we will issue customers with a replacement or store credit for the value of the item(s). In some cases we can also issue refunds to customers. Please see our Returns Policy for more details.

These conditions of sale are liable to change at any time and are effective at the time of your specific sale. Please read through the terms of sale every time you wish to place an order. As with all our Terms & Conditions, these conditions of sale are governed by Dubai and the U.A.E. law.

Coupons & Promotions

• Coupon codes and discounts are valid when booked on https://www.mumzworld.com, https://saudi.mumzworld.com & Mumzworld mobile application
• Not applicable on gift certificates, diapers, milk products, and all products from the brands listed below
• Enter the correct coupon code before payment in order to avail the discount, you order will not be eligible for discount if an incorrect coupon code is entered during the checkout process
• In case you return a product and request a refund, the discounted amount will be deducted on a pro rata basis before issuing the refund
• In case it is not specified the maximum discount offered will be AED 75, SAR 75
• Unless otherwise stated, coupon codes are not applicable on sale items
• Coupon codes and discount are non-transferable, non-negotiable, and cannot be encashed.
• Can only be availed once per user
• Cannot be clubbed with any other offers or discounts
• The terms of the coupon codes and discounts, including but not limited to, the maximum discount, applicable products and validity is subject to change without notice

Excluded brands for all coupon codes and discounts

• Apple
• Microsoft
• Cybex
• Maxi-cosi
• Quinny
• 4Moms
• Angelcare
• Babiators
• Babyzen
• Beaba
• Besafe
• Bombol
• Charli Chair
• Childhome
• Dena Toys
• Doomoo
• Ergobaby
• Mima
• Misioo
• Moulin Roty
• Pabobo
• Quut
• Red Castle
• Sassi
• Skip Hop
• Sophie La Girafe
• Vilac

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Terms and Conditions

8:8 Super Sale Cashback Promotion

• Valid only on the 8th of August

• 8% Cashback capped at AED 200

• General coupon & cashback T&C applicable

Code DD15

• Get extra 15% OFF on your purchase

• Coupon is not applicable on diapers & consumable products

• Coupon is not applicable on the following brands: Apple, Pampers, Microsoft Surface, Huggies, Waterwipes, Stokke, Sony and Babyzen

• Coupon is valid for limited time

• Maximum discount is 75

• Minimum order value should be 50

• Other Terms and Conditions Apply

Code: MUMZ75

• Limited period offer.

• Get an extra 10% off on all orders Diapers and Bath category upto AED 50.

• Get an 25 AED cashback on all the coupon orders except Diapers and Bath category.

• Every purchase’s cashback will be processed 15 days post-transaction and credited on the nearest 15th or 30th of the month.

• Other T&Cs apply.

• Cashback remains valid for a period of 30 days from the date it is credited in account.

Coupons Terms and Conditions

• Coupons are valid for a limited time only and Mumzworld reserves the right to modify or cancel coupons at any time.

• The cashback amount will be credited to the customer’s account within seven (7) days from the delivery of the product.

• Coupons may only be used on www.mumzworld.com and are only valid in conjunction with the purchase of products shipped and sold by mumzworld.com. Coupons do not apply to products sold by third-party sellers.

• The promotion is limited to one coupon per customer.

• Only one coupon can be redeemed per order.

• Coupons may not be combined with other discounts or sales incentives unless otherwise explicitly agreed upon by from Mumzworld.

• In the event of returns of items purchased using a coupon, the value of the coupon will be subtracted from the return credit.

• Applicable shipping and handling charges apply to all products.

• Coupons are valid while supplies last.

• The coupon code must be entered at the time of online checkout to be applied to the order.

• If your order value exceeds the value of the coupon, the balance must be paid using one of Mumzworld’s accepted forms of payment.

• Coupons are not transferable, may not be resold, and cannot be redeemed for cash.

•Mumzworld’s Terms of Use, Privacy and Cookies Policy and E-Commerce Terms apply to all orders where coupons are used.

Mumzworld Information

The products and services that feature on Mumzworld are offered to you by Mumzworld FZ LLC. Mumzworld FZ LLC is a registered company in Dubai, UAE and is governed according to Dubai and UAE law.

Mumzworld, Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

Mumzworld (from here on referred to as ‘we’, ‘us’ or ‘our’) is happy to hear from all our users (from here on referred to as ‘you’ or ‘your’) and address any questions, queries or complaints not already answered in this document. Just give our customer Service Team a call.

By using the site, even if you are browsing and have not registered, you acknowledge that you consent and agree to and will abide by these Terms and Conditions, so please read them very carefully. As with all our other policies, these terms and conditions and any other matter connected to ordering on Mumzworld are governed by Dubai and U.A.E. law.

Please revisit our Terms & Conditions policy regularly as they are subject to change without us directly informing you. Only the most recent version of our Terms & Conditions is accessible from Mumzworld, and the most recent version supersedes all previous Terms & Conditions published by us.

Using Mumzworld

By using Mumzworld, whether or not you are a registered user, you consent, agree and confirm the following:

• You agree to indemnify us and all our directors, employees and agents from any claims, actions or demands resulting from you breaching these Terms and Conditions or misusing Mumzworld.
• You agree to the terms set out in our Privacy Policy, our Security Policy, our Delivery Policy, our Returns Policy, our Terms of Sale and all the Terms & Conditions in this document.
• You agree that we are not liable, as far as we are legally able to be, for any losses resulting from:

–      Your incorrect use or misuse of Mumzworld

–      Unauthorized access to your transmissions or data

–      The content, statements or conduct of third party individuals (including registered Mumzworld users), organizations, whether or not they operate on Mumzworld.

• You agree that once a product is delivered by us and accepted by you, we no longer hold any liability or obligation.
• You agree that we have the right to terminate your registration on mumzworld without providing you with a reason. This will generally only be due to a breach of these Terms & Conditions or an extended period of inactivity. We will not be held responsible for the results of our termination of your account.
• All users of Mumzworld agree that they will not use Mumzworld for their own commercial purposes unless they receive written permission from us to do this.
• You agree not to reproduce any text text, images, software, graphics, sound, page layouts or designs, including trademarks, service marks and patents that appear on Mumzworld unless you have our written permission to do so.
• You agree you will not sell or charge any service fee for access to Mumzworld by any other person.
• Mumzworld reserves the right to withdraw any service, facility or product range that we currently offer our customers or will offer in the future.  We also reserve the right to change the prices of any items or services.
• Mumzworld reserves the right to run advertisements and promote any product or service and allow any individual or organization to promote any product or service on Mumzworld, providing that they have our written permission.
• We do not endorse and are not responsible for the content or availability of any third party sites which we feature links to.
• Users must register in order to make purchases on Mumzworld or contribute to the community forums. By completing the registration process, you are confirming that you are 18 years old or above or using this site with the permission of your legal guardian.
• It is the responsibility of users to inform us if you become aware that anyone is using your account name and password without your permission. It is your responsibility to keep your account name and password safe as you are fully responsible for all activities that take place under your username and password.
• No information posted anywhere on Mumzworld is intended to be a substitute for medical or professional advice of any kind. Always consult a health professional before you act on any suggestions you read on Mumzworld.

Making purchases on Mumzworld

• To the extent that it is legally possible for us to do this, we offer no warranty that Mumzworld will:

–          Fulfill your requirements, both in terms of the product information we provide and the product itself.

–      Provide you will error free information about any product or service.

–      Correct any inaccuracies that we are alerted to.

• As stated in our Terms of Sale, we accept no responsibility for the accurate display of product information, photographs, customer reviews, prices or delivery times. If a price is found to exceed the price stated when you agreed to the sale, we will obtain your written consent to the revised price before charging you for the item. By using Mumzworld, you are accepting our full Terms of Sale, so please read these carefully.

Using the Mumzworld community forum

By contributing to our community forum, including the interactive chat room, you consent, confirm and agree to the following:

• You grant us non exclusive, worldwide, perpetual, royalty free license to use any information or material you post without informing or crediting you.
• You will not post any comments that are defamatory to or violate the rights of any person or organization. You also consent that you will not post any comments that are unlawful or offensive to any person or group of people for any reason. In addition to this, you also agree that without our written permission, you will not make any comments intended to further the commercial interests of any individual or organization other than Mumzworld or any of our featured brands. If we feel that a comment breaches these conditions, we will remove it without necessarily providing an explanation.
• You will not transmit or post any files containing software viruses or any files which disrupt the working order of any computer or telecommunication device.
• You confirm that you have the right to distribute all text and images that you post on any part of Mumzworld.
• We reserve the right to record, preserve or disclose any information posted anywhere on Mumzworld when this is required by the law or our own good faith and judgment.

Mumzworld Proprietary Rights

All text, images, software, graphics, sound, page layouts and design, including trademark, service marks and patents is protected by international copyright law and cannot be copied or reproduced without our written permission. We own or are licensed to use all material that appears anywhere on Mumzworld.

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Terms of Service

Welcome to www.ounass.ae. We strive to ensure our customers and users (“you”) receive an effortless shopping experience and we hope that you enjoy all our Website has to offer.

www.ounass.ae and its associated mobile application (collectively the “Website”) is owned and operated by Al Tayer Insignia LLC, trading as Ounass (“Ounass”), for its own benefit and the benefit of its affiliates and subsidiaries (together “we”, “us” or “our”). Al Tayer Insignia LLC is a limited liability company incorporated under the laws of the United Arab Emirates, with commercial license number 583233 and its registered office at P.O. Box 2623, Dubai, United Arab Emirates.

Please read these terms of service (the “Terms of Service”), and any other terms applicable to the use of the Website, including the Website Terms of Use (“Website Terms”), the privacy & cookie policy (the “Privacy Policy”), as together they form the terms governing the relationship between us and you (collectively, the “Terms”). We may need to change or update our Terms from time to time as we strive to improve our services. We will notify you of any changes to the Terms either via email, a notification you will receive when accessing the Website, or other reasonable means, but it is your responsibility to read the Terms prior to using the Website or our services. If you do not consent to these Terms, you must cease access and use of the Website. Your continued use of the Website constitutes your acceptance of the Terms.

When you place an order for products or services through our Website (an “Order”), you are deemed to have consented to the latest version of the Terms then posted on our Website. If a change in law takes effect which requires us to change our Terms after you have placed an Order but before it has been accepted by us, you acknowledge that the change will apply to your Order. In all other cases, the version of the Terms posted on the Website at the time your Order was placed will apply.

ELIGIBILITY

We aim to make the Website and the services we offer available to all our customers. However, to use the Website, you must be at least 18 years of age, and able to lawfully: (i) make payment through one of our accepted payment methods; (ii) agree to these Terms; and (iii) enter into binding contracts with us.

PROHIBITION ON COMMERCIAL USE

The Website is for customers’ personal use only. We do not provide the Website, products or the services supplied by us through the Website for commercial usage. We reserve the right to decline Orders of unusual quantities and/or where we suspect commercial usage by the purchaser. We may take any steps we deem necessary, including taking appropriate legal action against violators.

PLACING ORDERS

When you place an Order with us, you commit to buy the items described in that Order, at the price displayed for each product on the Website, in addition to any service charges such as delivery fees, taxes and duties where applicable, at the time of placing the Order. We will send you an email acknowledging the receipt of your Order. However, Orders are subject to our acceptance, which will be communicated to you when you receive a notification from us confirming your Order has been processed by us and/or your item(s) have been dispatched for delivery. No party other than us has the authority to confirm acceptance of the Order. We may reject Orders at our sole discretion including for reasons such as errors in prices of products, other technical errors affecting the Website or the ordering process, ineligibility, inability to process payment, suspected fraud, suspected violation of the prohibition on commercial use of our Website, shipping restrictions or stock unavailability.

STOCK AVAILABILITY

Items in your Website basket are not reserved until your Order is paid for in full and accepted by us. The Website (or our Website Call Centre) may contain or provide information regarding the availability of a particular item. The information provided on the Website is only an estimate and may not be up to date at the time of placing an Order due to the frequency of the transactions that are carried out on our Website. Unfortunately, we cannot always guarantee that an item which is displayed as in-stock on the Website at the time you placed it in your basket will be available at the time you place the Order. Should this happen, we will notify you and arrange for a full refund to your original payment method.

PRE-ORDERED ITEMS

Some products can sell-out very quickly, so to give our customers a chance to get their hands on the items they want, we sometimes allow customers early access to coveted collections ahead of the official launch. Once your Order is placed, we will acknowledge the Order via email and work behind the scenes to secure the item for you. Once we receive the item, we will notify you and confirm that your item is being dispatched for delivery to you. If we are unable to secure stock of the item, we will notify you and refund you the price of the item to your original payment method, subject to our returns conditions, which you can find further down below in these Terms of service.

Pre-Order items can only be paid for by debit card, credit card, Apple Pay or Payfort Instalments. No other payment methods (including cash on delivery, PayPal or Delayed Payment Providers) will be accepted for Pre-Ordered items. Pre-Order item can be cancelled at any time prior to delivery. Where a returned Pre-Order item is accepted by us it will be refunded as Ounass store credit only.

CANCELLATION AND CHANGES

You may, at any time prior to your Order being marked as “Processed” on our online Order tracking system, contact us or use the Website to cancel or change the Order. If you do so, we will at your request either: (i) cancel the Order free of charge and issue you with a full refund, or (ii) we may agree to make certain changes to the Order, subject to stock availability and any applicable price adjustments. If the Order has already been processed by us, you will be unable to cancel the Order or make changes to the Order. You can return the items in accordance with our returns process after you receive the Order for a refund, and alternatively place a new Order with the items you wish to purchase.

GIFT WITH PURCHASE

Some of our brands may offer customers a gift-with-purchase when the customer purchases an item from the brand. A gift-with-purchase will only apply on Orders which include items from the brands participating in the offer. You can find a list of the selected brands in the offer banner. The number of gifts available is limited, so the gift is distributed with the Order based on Order placement priority and subject to stock availability. Regional exclusions and minimum spending requirements may apply. Please be aware that items purchased in an Order will be non-returnable if the gift-with-purchase that was gifted with the Order is not returned or where the condition of the gift-with-purchase does not satisfy our returns conditions, including the condition of the packaging.

GIFT BOXES AND WRAPPING

We offer gift-boxing and gift-wrapping services if you are looking to gift the Order. You can avail this service by selecting the option for gift boxing and gift wrapping at check-out. This service is not available for purchases of furniture or bulky items. You may select to have the items in your Order gift wrapped by us or you may request that we simply supply the gift boxes and gift wrapping along with your Order. The price for any gift-wrapping or gift-boxing service will be added to the total Order price and displayed at checkout. The fee charged for this service is non-refundable, even if you returned the Order.

GIFT TAGGING AND GIFT MESSAGES

Gift tags and gift messages can be added to your Order free of charge by selecting this option on your checkout page prior to placing the Order.

PRICES

The prices of items displayed on the Website are provided in United Arab Emirates Dirhams (AED). The prices of item displayed on the Website do not include any fee chargeable for services you may select as checkout (such as gift wrapping), delivery costs, or duties to which the Order may be subject to. Any such additional costs will be calculated and added to the Order price at checkout. The delivery address you provide, the items and services you select with your Order, and the method of delivery you choose will dictate what delivery charges and duties may apply (if any). Please refer to our Shipping and Delivery section for further details on delivery options.

Although we make every effort to ensure the prices or charges communicated to you in connection with your Order are accurate, errors may occur and we reserve the right to correct such errors provided it does not affect your rights as a customer. If we believe there was an error in the price calculation of your Order, we will aim to remedy that error in the following ways:

• If your Order was inadvertently processes by us, we may at our discretion:

1. cancel the Order (or part thereof), arrange for the collection of the mis-priced item(s) from your original Order delivery address, and issue you a full refund including original Order delivery fees and duties (if applicable);
2. where the price you paid is lower than the actual price of the item, honour the Order; or
3. where the price you paid in the Order for a particular item is higher than the price of the item, we will refund you the difference in the price of the item;

• If your Order has not been processed, we will notify you as soon as possible and only process the Order (or part thereof) once you have confirmed you are happy to buy the item at the correct price or otherwise cancel the Order (or part thereof) and receive a refund instead.

PRICE MATCH

We are committed to offering you the best price possible, so if you find the same item online, priced for less with one of our competitors*, we will refund you the difference with store credit.

How we price match:

• We only price match with identical items, variations such as brand, colour, size and style are not accepted.
• The item must be full price (discounted, promotional, outlet, second hand and sale items are all excluded).
• The item must be in-stock on a registered competitor* website at the time you claim.
• The price must be in the same currency as displayed on our Website. If your item is not displayed in the same currency, then we will price match to either USD, GBP, EUR or equivalent as per the market rate.
• We will only price match an item once it has first been purchased from Ounass and delivered and it must be claimed within 30 days of your Order date. A price match application cannot be processed prior to the item having been delivered.
• The shipping option for the relevant item on the competitor’s website must be set to the same country as the Ounass delivery country for the item you ordered and wish to price match and be within the United Arab Emirates.
• Our Price Match is not to the value of an Order but the value of an item, as listed in the competitor’s shopping cart after selecting the matching shipping destination.

* What we mean by our competitors: Any registered website which has a luxury brand and product collection that we believe to be comparable to the brand and product collection offered by Ounass. For the avoidance of doubt, discount, liquidation, auction, outlet sites or websites that are undergoing closing down sales are not considered to be competitors. Sites that only display prices in currencies other than those used on our Website are not included.

How to claim your Price Match:

1. Contact our Customer Care team by email, phone or using the online form, with a link to both the Ounass item and the item you would like us to price match.
2. Once our Customer Care team has agreed that your claim fits the above outlined criteria, you will receive store credit for an amount equal to the difference in the matched price.

PRICE DIFFERENCE

If an item you purchase goes on sale within 5 days of your purchase, your item qualifies for the discounted price. Please note, the item must be in the same size and colour that was purchased. The difference between the purchase price and the sale price will be added to your Ounass store credit account. Sale items with further reductions do not qualify for Price Difference. To claim the discount, contact Customer Care at +800 686277.

Once an item has been price matched or the price difference has been provided, the item will no longer be eligible for return. 

PROMOTIONAL CODES AND DISCOUNT SCHEMES

We may offer promotional codes to our customers which can be applied at checkout when placing an Order through our Website. Promotional codes are subject to the terms applicable to each promotional code, which will be communicated to you. the offers and discounts offered by each promotional code may vary, so please ensure you read all terms and conditions of use applicable to the promotional code. Promotional codes are valid for a limited period, are not redeemable for cash, cannot be used in conjunction with any other offer, sale, discount or promotion (unless specifically stated) and may not be applied to certain products or brands (such as fine jewellery). If the item is not eligible for the offer, the discount will not be reflected at checkout even if you insert the promotional code. Promotional codes are personal to you and should not be transferred to anyone else, unless you are authorised by us to do so.

PAYMENT

When you place an Order using a payment card that only processes payments in a currency other than the currency that applies to your Order at checkout, the payment will be subject to the currency exchange rate applied by your card issuer at the time your payment is processed. You bank or card issuer may also charge other fees for processing the payment.

We currently accept the following payment methods for Orders placed on our Website: Visa cards; Mastercards; American Express cards; PayPal; Apple Pay and, where available, cash on delivery. Store credit and Amber points can also be applied against purchases, if conditions are satisfied. The use of Amber points is subject to the terms and conditions of the Amber Programme available [here]. All payments will be processed at the time you place your Order, except for cash on delivery (where available). We currently offer cash on delivery for Orders in the value of up to 30,000 AED (if the items in the Order qualify for cash on delivery).

By entering your payment details onto our Website, you warrant and represent that you are duly authorized to use that payment method for the purchase of the Order. We reserve the right to decline Orders without any liability to you where we reasonably believe the payment method used was not authorized for such use, where we are unable to validate or verify the payment method, or if we suspect some other illegal or irregular activity associated with the payment.

PAYMENTS IN INSTALMENTS

We also accept Buy Now, Pay Later payment options (a payment in instalments option) provided you are using one of our approved third party payment processors (“Delayed Payment Provider”). In order to qualify for this payment option, the Order must be within the minimum and maximum Order value set out in the table below and subject to you meeting the Delayed Payment Provider’s eligibility criteria. If you avail this option, you will be entering into a contract with the Delayed Payment Provider. You may be requested by the Delayed Payment Provider to provide personal documents and be subjected to credit checks to verify your identity.

This service is not provided by us. We are not licensed or authorised to provide such services, and we do not assume any liability for a customer’s choice to use the Delayed Payment Provider’s services. If you have any questions or doubts, you must contact the Delayed Payment Provider directly.

Delayed Payment Provider	Minimum Order Value (AED)	Maximum Order Value (AED)
Tabby	10	14,000
Tamara	1	10,000

Your bank may also allow you to pay the Order price in instalments. This option will be available to you at checkout where you can select the period of time over which you want to spread the payments for the purchase along with any fees or interest payable, if applicable.

PAYPAL PAYMENTS

PayPal does not currently support payments in AED. You may still use PayPal as a payment option on our Website when you checkout, however all transactions processed by PayPal will be charged in USD. If you wish to pay for your Order via PayPal, an additional charge may apply on the currency conversion. Orders completed through PayPal will be redirected to a PayPal page.

We currently accept these payment options for our customer’s convenience. However, we may withdraw or choose not to accept some of these payment options on our Website at any time, provided that Orders already placed and paid for prior to withdrawing the payment option will be honoured if payment was processed and accepted.

For certain payment methods we may request additional personal documents to verify your identity, such as a passport copy or a valid identification card issued by a government authority with photo, in case we suspect any unusual activity on your account. We reserve the right to suspend or terminate the payment options available on your account and refuse any and all current or future use of the payment options available on the Website (or any portion thereof) if we suspect any fraudulent or suspicious activity. We are not responsible or liable to inform you of any changes we may implement to the payment options. It is the customer’s responsibility to get in touch with us in order to get the payment options reactivated.

If you return or cancel an item from an Order where you have opted to pay the purchase price in instalments, you must contact your bank to cancel the instalment plan or suspend any processing fees that may apply. If you have paid using a Delayed Payment Provider, your refund will be processed in accordance with the Delayed Payment Provider’s terms of service.

SHIPPING AND DELIVERY

Ounass’ current delivery options and pricing is set out in the table below.

Shipping from UAE Warehouse
Location	Delivery Timescales	Cut-off Time	Cost (Order value less than 500 AED)	Cost (Order value more than 500 AED)
Dubai Addresses	Within 2 hours	8:00 PM	50 AED	Free
	Same Day	8:00 PM	35 AED	Free
	Next Day	–	25 AED	Free
Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain, Fujairah and Al Ain Addresses	Same Day	1:00 PM	35 AED	Free
	Next Day	–	25 AED	Free
Other UAE Addresses	Between 1-6 UAE working days	–	25 AED	Free
Furniture Deliveries Across the UAE	Next Day*	8:00 PM	Free
Shipping from KSA Warehouse
Location	Delivery Timescales	Cut-off Time	Cost (Order value less than 500 AED)	Cost (Order value more than 500 AED)
All UAE Addresses	Between 1-6 UAE working days	–	25 AED*	Free
			*If multiple shipments below 500 AED, shipment from KSA warehouse will not be charged

We are constantly striving to make your shopping experience with Ounass a pleasant one. We currently offer 2-hour delivery on Orders delivered within the Emirate of Dubai. In addition, only Orders with delivery addresses within the UAE can currently be processed via the UAE Website.

Orders placed outside of working hours (9am-8pm) and/or during any public holidays will be deemed placed on the first working day following the Order’s submission. Delivery timelines are estimates and delay may inevitably occur. Time shall not be considered of the essence. Order delivery may face delays during promotion periods, sale season and public holidays. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your Order or you request a postponement of the delivery. It is your duty to ensure you are available to receive the Order delivery. Our couriers may make up to 4 phone calls to book the delivery time slot with you and will make up to 3 attempts to deliver to you before your Order will be cancelled.  Please note that Orders payable by cash on delivery attract a 25 AED delivery fee payable on delivery.

SCHEDULED TIME SLOTS

You can schedule your delivery by picking a time slot most convenient for you at checkout. Scheduled time slots are subject to availability. We will aim to deliver the Order within the selected time slot but make no guarantees.

SPLIT SHIPMENTS

We often source your favourite products from different locations, so to ensure that we get your items to you as quickly as possible we sometimes have to split your Order into two or more shipments. In these cases, we will notify you that your Order will be arriving in multiple shipments before we process the Order. You will be able to track these shipments separately through the “My Orders” tab in your account, or by searching your Order number and email address if you’re a guest user. You will not be charged separately for the delivery of each shipment.

ADDITIONAL CONDITIONS FOR DELIVERY OF FURNITURE / BULKY ITEMS

If you have ordered furniture or bulky items, when your Order is ready for delivery, we will contact you to confirm a delivery date. Once agreed, you will be responsible for accepting delivery and arranging appropriate means of access and installation on that date. It is your responsibility to ensure that our delivery team has access to the delivery address and that sufficient space is available to move the items, hallways are measured and doors and lifts can grant full access.

Delivery of furniture or bulky items on the first floor or above floors requires service elevator access arranged by you and it is your responsibility to notify us of any potential problems with access to the premises, building, service elevators, etc. and to make any related delivery arrangements. If delivery is not accepted on the agreed delivery date, goods shall be kept in storage free of charge for a period of up to 30 days. If you fail to agree a revised delivery date within 30 days of the initial delivery date, we retain the right to cancel your Order and issue you a refund instead. If on the delivery date our delivery team is unable to obtain access to the delivery address, a reasonable second attempt at delivery charge may be applied. We will inform you in advance of this charge.

In the absence of negligence, we will not be liable for loss or damage to the goods or your property, including where caused by: (i) following your specific instructions; (ii) limited or no access to your nominated premises; and/or (iii) goods not fitting into your property. Any request to hang, erect or assemble furniture items may be accepted at our discretion. If we agree to provide such service, we will not be responsible for any damage caused in connection with such hanging, erection or assembly. We make no representations as to the workmanship of the delivery personnel who will assist you with such request. You may alternatively consider hiring professionals. Additional charges for such services may apply.

RETURNS PROCESS

Subject to meeting the conditions of these Terms of Service, we offer a “no questions asked” free returns policy if you initiate a return request within 30 days of delivery of your Order. Please note that certain items are not returnable and we will label the items non-returnable either in the item description page or at checkout, so make sure you verify this before you place your Order. However, non-returnable items may still be returned to us if you accidentally received the wrong item in your Order, or if the item was received damaged.

To be accepted by us and qualify for a refund, all items in the Order (including promotional or complimentary gift items received with the Order) must be returned to us:

• unaltered, unused and in their original condition (or the condition in which they were received by you from us or our agents);
• in their original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached;
• authenticity cards, where provided, should also be returned;
• swimwear must have the original hygiene liner attached; and
• accompanied by the original Order confirmation.

Items can be returned by arranging collection from your delivery address in the UAE by either:

1. Contacting us by calling our UAE toll free number 800 686277; or
2. Logging into the My Account/Order History section of the Website and submitting an Order return request.

Remember to complete and include the returns label you received with your Order package to avoid delays in processing your return. we will aim to process your return within 3-5 business days from us receiving the package back, and if accepted, the refund will be issued to your original form of payment, unless stated otherwise in these Terms of Service. If you do not have an Ounass account and placed the Order as a guest, you will need to register as a user to be able to request a return online.

We provide a flexible return policy to enhance your online shopping experience for added convenience. We do monitor the quantity of returns and reserve our right to either close your Ounass account or limit your ability to place future orders should your return behaviour violate our Returns Policy. However, nothing in this Returns section is intended to affect any consumer rights that you may have under the laws of the United Arab Emirates.

SHOES

Shoe returns will only be accepted if the shoes are in the condition they were receive in (brand-new) and without any damage to the items or their packaging. To avoid damage, shoes should only be tried on carpeted surfaces. Any items returned with scuffing, scratches, dents, or any type of damage or visible signs of wear will not be accepted and will be returned to the customer with a rejected refund request.

NON-RETURNABLE ITEMS

We don’t accept returns for beauty and grooming products (including skincare, fragrance, make-up and haircare), lingerie, face masks, earrings, candles and vintage pieces. In addition, all furniture orders are final and non-returnable unless the product was received damaged during shipping and retains its original packaging.

EXCHANGES

Items can be exchanged by arranging collection from your delivery address and the following conditions apply:

• You can exchange an item for a different size only if it’s the same product.
• The exchange order is only created after the return is approved.
• If there are technical issues during order creation after the return, the customer will get store credits regardless of the original payment method.
• On placing an exchange request the same can be cancelled at any point.
• You can exchange an item multiple times.
• Orders paid with Paypal, Buy Now Pay Later options and Amber will not be eligible for an exchange request.
• Exchanges are only for eligible items with the same price, located in the same warehouse, and must be returnable.
• Orders placed using coupon codes will not be eligible for exchange.
• Note: his feature is only available for UAE customers who are eligible for Size exchange as per above conditions.

DAMAGED GOODS AND WRONG ITEMS

If an item in your Order is received damaged or is not the item you ordered, you can arrange to return the item to us by following our returns process. The item must be returned to us in the same condition you received it in, within 30 days of delivery of the Order to you. Subject to being satisfied that the item was in fact damaged, we will issue you a full refund including, where applicable, original Order delivery charges, cash handling fees, taxes and any duties. We may replace the faulty item at your request and deliver to you a new item free of any delivery charge.

MANUFACTURING DEFECTS

If you received a defective item, certain items may benefit from a manufacturer’s warranty. The details of the manufacturer’s warranty will be included in the product packaging, inserts or accompanying documentation. Please call us on our UAE toll free number [800-OUNASS] to assist you if you believe your product has a manufacturing defect.

REFUND PROCESS

All items returned to us will be inspected. If we are satisfied with the condition of the item returned, we will process the return and notify you once a refund has been issued with the value of the refund. Gift items returned will be refunded to the purchaser of the gift. Any Amber points accrued on a returned Order will be debited from your Amber account.

Your refund will be paid back to you depending on your original payment method:

• Credit or Debit Card payments are refunded back to the original payment card used to make the purchase (unless you opt for a refund in store credit, in which case the full refund value will be credited to your Ounass account to be applied to future purchases, to be used within 24 months from issue date);
• Cash on delivery payments are refunded as store credit;
• Amber points used on a purchase will be refunded back to your account as Amber points;
• Store credit used on a purchase will be refunded back to you as store credit;
• Payments processed through PayPal will be refunded to your original PayPal account;
• If you paid using a Delayed Payment Provider, your refund will be processed in accordance with the Delayer Payment Provider’s terms; and
• If you chose to pay with multiple payment methods, at our discretion we will prioritize certain payment methods over others. For example, if you paid using store credit and a credit card, the store credit amount used will be prioritized and refunded in full, before the remainder of the payment gets refunded to your credit card.

Store credit is valid for a period of 24 months from issue date.

Please note that we cannot refund items if the return is initiated after 30 days of processing your Order. If you return an item to us after the 30 day period, we will return it back to you as it has surpassed the refund deadline. For credit card refunds, it may take up to 14 days for your credit card provider or bank to process the refund and for the refund to be reflected on your card statement.

SUSTAINABILITY

In an effort to contribute to sustainability and eco-consciousness, we supply brands that contribute to a greener planet by adopting eco-friendly processes. You will see a “sustainable brand” label on the products of these brands on our Website in an effort to acknowledge brands that are trying to make a difference in their own way. We do not make any claims in regard to the brands’ sustainability standards nor do we verify the brand’s practices. These representations are made by the brands themselves. If you wish to understand how a brand may qualify into our Sustainable Steps initiative, please visit here.

LIABILITY

Save for death or personal injury arising out of our negligence or any liability which cannot be excluded by law, under no circumstances shall we, our affiliates, employees, directors, officers, agents or suppliers be liable for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the Website, including, without limitation, damages for loss of profits, loss of goodwill or loss of data. Without prejudice to the foregoing, in no event will we be liable for any amounts in excess of the amount paid by you for the product(s) in respect of which the claim arose. Nothing in these Terms is intended to impact any rights you or we may have under applicable law.

LANGUAGE

These Terms of Service are published in English and Arabic.

ILLEGALITY

If any provision of these Terms of Service is held to be illegal or unenforceable, the remaining Terms of Service (or parts thereof) will not be affected and will remain in full force and effect.

NO IMPLIED WARRANTIES

Except as otherwise provided in these Terms of Service or required by applicable law, we make no promise, representation, covenant or warranty and offer no other conditions, express or implied, regarding any matter, including, without limitation, the merchantability, suitability, fitness for a particular use or purpose, or non-infringement of any of the products sold through the Website. Your use of any products purchased from the Website is at your sole risk and it is provided on an “as is” and “as available” basis.

DESCRIPTIONS

At the time of publication on our Website, all product descriptions are believed to be accurate. We also strive to represent the products on our Website as accurately as possible. However, we may be restricted by the descriptions of the products provided by the brands. Colours, sizes of the products, resolution of the images may vary. All measurements and weights provided are approximate.

PRODUCT LIABILITY

By placing an Order through our Website, you acknowledge and agree that the liability for the products rests with the manufacturer and that, to the extent permitted by applicable law, we carry no liability for the supply of those products save as described in the Returns section in relation to returning damaged products and refunding the price paid (where applicable). Customers are expected to reasonably inspect any items purchased from the Website upon receipt.

TITLE TO GOODS

Title to the items in your Order will pass to you when you pay us in full for those items. Risk in the items in your Order passes to you on delivery.

WEBSITE TERMS OF USE

REGISTRATION AND ACCOUNT HANDLING

To take advantage of the features and services of this Website, you can either use the Website as a “guest” or create an account and register your details with us. If you are an Amber, Apple or Facebook member, you may also login using your Amber, Apple or Facebook account login details. It is your ongoing responsibility to make sure that any personal and payment details you provide to us are valid, accurate and complete. You can update your details by contacting us at our Website Call Centre on our UAE toll free number [800-OUNASS] (“Website Call Centre”) or updating them in your profile on the Website.

You must keep your account details and password information confidential and secure. It is your responsibility to protect the privacy and safety of your account, for restricting access to your computer, and you agree to accept responsibility for all activities that are carried out through your account or password. Our customer service agents will never ask you for your password. We are not responsible for any loss suffered through misuse or negligent handling of those details.

You should notify us as soon as possible if you believe your account has been compromised. By registering or placing an Order through our Website, you warrant that you meet the eligibility criteria and that the information you provide us is yours and is accurate in all respects. Commercial entities are not eligible to register with us. We reserve the right to suspend or delete your account if we reasonably believe that you have violated any of these Terms.

PRIVACY

Please refer to our Privacy Policy here for details on how we protect your privacy and handle your data. 

ELECTRONIC COMMUNICATION

When you create an account on our Website or subscribe to our services, you consent to receiving e-mails, text messages, mobile push notifications, and other forms of electronic communications from us in order for us to supply those services to you. We may sometimes send you offers or marketing communications if you have opted-in to receive promotional content. If you wish to no longer receive marketing communications, you can call Website Call Center or email us at customercare@ounass.com.

THIRD PARTY SITES

Our Website may include hyperlinks to other websites or resources operated by third parties. We are not responsible for the content or accuracy of any pages that are not on our Website or their availability. We do not endorse and are not liable, directly or indirectly, for the privacy policies of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

CONTENT

In addition to the Intellectual Property Rights mentioned below, “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text available on this Website. We have made every effort to ensure that the information on the Website is accurate and complete but we cannot promise that the Content is error-free. We also do not promise that the functional aspects of the Website or Content will be error free or that this Website or the servers that make them available are free of viruses or other harmful components. We always recommend that you have up to date virus checking software installed. We reserve the right to refuse service, terminate accounts, remove or edit content, withdraw any products or items from our Website, or make any other changes to our Website at our own discretion. We may implement updates to the Website at any time and without notice to you.

USER GENERATED CONTENT

By providing a review you agree to be solely responsible for the content of all information you contribute. You also grant us a right to use any content you provide for our own purposes including republication, translation, editing, copying and distributing the information in any form or media. We shall be under no obligation (i) to maintain any information in confidence; (ii) to pay compensation for any information; or (iii) to respond to any comments or information. Comments may be moderated and may not be displayed immediately but we do not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts please contact us here.

You agree that your comments will not violate any right of any third party, including copyright, trade mark, privacy or other personal or proprietary right. You further agree that your comments will not contain defamatory or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Website. We reserve the right in our sole discretion not to publish or to remove any comment including those that we believe may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people’s privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, or improperly uses the medium for promoting and advertising businesses. This Website is available to the public and therefore information you consider confidential should not be posted to this Website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by your or any third party.

INTELLECTUAL PROPERTY RIGHTS

Your use of the Website and its contents does not grant you any copyright, design, trademark or other intellectual property rights relating to the Content, including our software, HTML or other code contained in the Website. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Website is typically protected by national and international intellectual property laws and treaties. Any reproduction or redistribution of the Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, linking, commercially exploiting, copying and use of the above listed materials on any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use. No right, title or interest in any downloaded Content is transferred to you as a result of such downloading or copying. You may not reverse engineer, decompile or disassemble, tamper with, or bypass any security associated with our Website, whether in whole or in part.

INDEMNITY

You agree to defend, indemnify and hold us, our directors, agents, affiliates, licensors and suppliers harmless from and against any and all claims, damages, costs and expenses, including legal fees, arising from or related to your use of the Website and/or any acts or omission in breach of any provision of these Terms.

NO WAIVER

Any failure to exercise or any delay by either party in exercising its rights or remedies under these Terms shall not be construed as a waiver thereof. The rights and remedies provided by these Terms are cumulative and are not exclusive of any rights or remedies provided by law.

ENTIRE AGREEMENT

You acknowledge and agree that these Terms constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any items through the Website, and supersede and govern all prior proposals, agreements, or other communications.

DISPUTES AND GOVERNING LAW

These Terms are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai and all disputes arising out of or in connection with these Terms are subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.